Effective Date: April 2025
We want you to be satisfied with your experience on NexonAccess.
While our products are digital and typically non-refundable after delivery, we understand that issues can arise. If you have a problem with your order—such as not receiving your license, invalid access, or unexpected behavior—please reach out to our support team as soon as possible.
We’re happy to review your case and offer a full refund if a genuine issue cannot be resolved. Our goal is to be fair and transparent, and we’re here to help.
To request help or initiate a refund, contact us at support@nexonaccess.com.
We kindly ask that you contact us before opening a chargeback—this allows us to resolve the issue quickly and professionally without disruption to your account.